Refund policy

Refund & Return Policy — Organic Cravings

Return Window
We offer a 7-day return policy. You have 7 days from the date you receive your order to request a return.

Eligibility for Returns

Because our Apricot Oil, Almond Oil, and Gold Grade Shilajit are natural personal care and consumable products, returns are only accepted under these conditions:

  • The item is unopened, unused, and factory-sealed in its original packaging.
  • All original labels and seals are intact.
  • You have the original invoice or proof of purchase.

For hygiene and safety reasons, once a bottle of oil has been opened or the Shilajit seal has been broken, it cannot be returned — even if only partially used. This applies to individual products and to items within bundles (e.g. the Nourish Duo or Shilajit + Apricot Oil combo).

How to Start a Return
Email us at yourorganiccravings@gmail.com or message us on WhatsApp at +92 317 1882574 to request a return. Please do not send items back without approval — unapproved returns will not be accepted. Once approved, we'll share return instructions with you.

Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your Apricot Oil, Almond Oil, or Shilajit arrives damaged, leaking, defective, or if you received the wrong item, contact us within 48 hours of delivery with photos of the product and packaging, and we'll make it right — with a replacement or refund, at no extra cost to you.

Non-Returnable Items
The following cannot be returned:

  • Any opened or used bottle of Apricot Oil or Almond Oil
  • Any opened or used Shilajit
  • Bundles where one or more items have been opened
  • Discounted or sale items
  • Gift cards

Exchanges
If you'd like a different product, the fastest way is to return your unopened, eligible item (once approved) and place a new order for the item you'd like instead.

Refunds
Once we receive and inspect your returned item, we'll notify you of your refund status by email or WhatsApp. If approved, your refund will be issued to your original payment method within 10 business days. Bank or payment provider processing times may add a few extra days. If you haven't received your refund within 15 business days of approval, email us at yourorganiccravings@gmail.com.

Questions?
Reach out anytime at yourorganiccravings@gmail.com or WhatsApp +92 317 1882574 — we're happy to help.